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FAQs and Tips for

  1. Where are all my domains? (covers 'zone already exists')
  2. How long will it take to see my changes?
  3. .CA nameserver optimization
  4. Can mail 'users' manage their own mail settings?
  5. Will I run out of "forwards"?
  6. Don't see your question? Ask Support!

Where are all my domains?

This is either a simple or a complex question depending on the circumstances.

Let's handle the simple scenario first. The logical answer to the question is "Have you tried to add your domain(s)?". If you try to add a domain and get an error "zone already exists" error, then we need to look at the complex scenario.

If the domain already exists, but you can't see it, then you probably want to guess what account it is in. The BareMetal domain registration system will automatically setup a account for domains with a usage type of parked (the default) or forwarding. The domains will be assigned to the admin contact which you can easily lookup in whois. If that isn't the right contact, or the domains aren't in that profile, then you'll have to e-mail us for help (see here).

How long will it take to see my changes?

Changes to DNS records are published every 20 minutes. Existing DNS records have a 20 minute "time to live" value, which is how long ISP DNS servers are supposed to cache them for. This means a change to an existing IP address could take up to 40 minutes to show up. Any new records will be published in 20 minutes, but ISPs may cache "no such name" for longer than 20 minutes (so the delay could be more than 40 minutes).

Changes to Mail Forwarding are published on the same 20 minute schedule. If you enable mail forwarding and test it before the change has taken effect you will get a "relaying denied" bounce. For normal parked or otherwise default domains, mail forwarding should not take longer than 20 minutes to turn on. Domains with MX records configured may need to wait for the MX record to timeout, so they may take up to 40 minutes for mail forwarding to work.

.CA nameserver optimization

You can use,, instead of the ns* nameservers for .ca domains. This will result in slightly faster lookups since the IP addresses for the ns* DNS servers are in the .ca zone files published by CIRA.

If you use the ns* nameservers, then the the IP address for the .com nameserver has to be looked up (in DNS). This will work fine, but the step can be skipped by using the .ca DNS server names.

Will I run out of "forwards"?

No. The number of forwards you have is the number of distinct addresses which are forwarded. It does not depending on how many messages are forwarded, nor on how large they are.

Can mail 'users' manage their own mail settings?

Yes. Just jump to . (We will find a more convenient URL for that soon.) The login is the e-mail address and the password specified when the e-mail was setup.

Don't see your question? Ask Support!

Please contact us at support at if you have any questions or suggestions about items that should be here.

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